How Do You Define Enterprise Level Strategy?

In case you want to embark on an enterprise level change or for that matter, do a periodic review of the current health, what would you do? The process is standard -

What should the process aim to address?

1. Purpose and Vision

   1. Aligning with the needs and expectations of the stakeholders

   2. Envision what tomorrow's success should look like

   3. Come up with individual vision statements

   4. Brainstorm and consolidate all the views into a single vision statement

2. Identify the Strategic Pillars and OKRs

   1. Rephrase and consolidate all the expectations into a set of Phrases or "Pillars"

   2. Elaborate the phrases into a vision statement for each of the pillars

   3. Define OKRs for each pillar - short term, mid-term and long term

3. Define the Success Metrics

   1. Define Team Mission which can drive Customer Value while realizing Company Strategy

   2. Identify the Team Goals

      1. What are their characteristics?

      2. What questions do they answer?

      3. Is there a starting point which can be used as a pivot?

   3. Define KPIs and Benchmarks and Operating Drivers against each of the Team Goal

4. Set the North Stars

5. Implementation Phase

   1. Drill down the OKRs to the impacting departments

   2. Build Department level OKR Maps

6. Build a tracker against the OKRs into a single central dashboard

The above process flow as a mindmap for easy visualisation

The end goal is a flowchart or a diagram which looks like this

The team goal chart looks something like this

So, how does all this fit into the grander picture? Kartik Sachdev in an article came up with a beautiful vision/value flow stack. This clearly explains what and where each phase fits and what are the targets and responsibilities for each of the tiers.

References

Medium - How We Built Personio’s Three-Year CX Strategy

Medium - The Product Management Stack

Medium - Putting Success Metrics at the Heart of your Operations